Shipping Policy

Pickleball Factory U.S. Shipping Policy

At Pickleball Factory, we are dedicated to delivering your orders quickly and efficiently. Products ship direct from factories across Asia. Returns are handled in the US.

Shipping Rates and Options

We provide the following shipping options for U.S. orders:

  • Standard Shipping
    • Cost: Free for orders over $50; $5 flat rate for orders under $50
    • Delivery Time: 7-10 business days

Order Processing

  • Processing Time: Orders are processed within 1-3 business days. 
  • Business Days: Business days are Monday through Friday, excluding holidays.

Shipping Confirmation

Once your order ships, you will receive a confirmation email with a tracking number, allowing you to track the progress of your shipment.

Delivery

  • Delivery Address: Please ensure your shipping address is accurate and complete. We cannot be held responsible for orders sent to incorrect addresses provided by the customer.
  • Delivery Times: Delivery times are estimates and may vary depending on your location, weather conditions, or carrier delays.

P.O. Boxes and APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO addresses, though delivery times may be extended for these destinations.

Shipping Restrictions

We currently ship only to U.S. addresses, including Alaska and Hawaii. We do not ship to U.S. territories.

Lost or Damaged Packages

If your package is lost or damaged during transit, contact us immediately at hello@shoppickleballfactory.com. We will work with the carrier to resolve the issue and ensure you receive your order.

Order Tracking

You can track your order using the tracking number provided in your shipping confirmation email. If you have any questions about your shipment, reach out to our customer service team at hello@shoppickleballfactory.com.

Contact Us

If you have any questions about our U.S. shipping policy, feel free to contact us at hello@shoppickleballfactory.com. We are here to assist you and ensure you have a great shopping experience with Pickleball Factory.

Thank you for choosing Pickleball Factory. We value your business and look forward to serving you!