Shipping Policy
Pickleball Factory U.S. Shipping Policy
At Pickleball Factory, we are dedicated to delivering your orders quickly and efficiently. Products ship direct from factories across Asia. Returns are handled in the US.
Shipping Rates and Options
We provide the following shipping options for U.S. orders:
-
Standard Shipping
- Cost: Free for orders over $50; $5 flat rate for orders under $50
- Delivery Time: 7-10 business days
Order Processing
- Processing Time: Orders are processed within 1-3 business days.
- Business Days: Business days are Monday through Friday, excluding holidays.
Shipping Confirmation
Once your order ships, you will receive a confirmation email with a tracking number, allowing you to track the progress of your shipment.
Delivery
- Delivery Address: Please ensure your shipping address is accurate and complete. We cannot be held responsible for orders sent to incorrect addresses provided by the customer.
- Delivery Times: Delivery times are estimates and may vary depending on your location, weather conditions, or carrier delays.
P.O. Boxes and APO/FPO Addresses
We ship to P.O. Boxes and APO/FPO addresses, though delivery times may be extended for these destinations.
Shipping Restrictions
We currently ship only to U.S. addresses, including Alaska and Hawaii. We do not ship to U.S. territories.
Lost or Damaged Packages
If your package is lost or damaged during transit, contact us immediately at hello@shoppickleballfactory.com. We will work with the carrier to resolve the issue and ensure you receive your order.
Order Tracking
You can track your order using the tracking number provided in your shipping confirmation email. If you have any questions about your shipment, reach out to our customer service team at hello@shoppickleballfactory.com.
Contact Us
If you have any questions about our U.S. shipping policy, feel free to contact us at hello@shoppickleballfactory.com. We are here to assist you and ensure you have a great shopping experience with Pickleball Factory.
Thank you for choosing Pickleball Factory. We value your business and look forward to serving you!