Return Policy
Pickleball Factory 30-Day Return Policy
1. Return Eligibility
- Time Frame: Returns are accepted within 30 days from the date of delivery.
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Eligible Items:
- Paddles: Gently used paddles are eligible for return.
- Balls and Accessories: Must be in new, unused condition with original packaging.
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Non-Eligible Items:
- Used Balls and Accessories: Items that are not in new condition cannot be returned.
2. Condition of Returned Items
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Gently Used Paddles:
- Accepted with a 15% restocking fee applied.
- Gently used paddle definition - a paddle that has only been used a few times during recreational play with minimal wear and tear.
- Crushed cores, heavy scratches, and unusual wear on paddles will not be accepted and returned at your cost.
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Packaging:
- Whenever possible, please return items in their original packaging.
3. Return Shipping Costs
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We've Got You Covered:
- Pickleball Factory will cover the cost of return shipping for all eligible returns.
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Prepaid Shipping Label:
- A prepaid shipping label will be provided upon approval of your return request.
4. How to Initiate a Return
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Contact Us:
- Email us at hello@shoppickleballfactory.com with your order number and reason for return.
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Next Steps:
- Our team will respond within 24 hours with return instructions and a prepaid shipping label.
5. Refunds and Exchanges
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Your Choice:
- We offer refunds to your original payment method, store credit, or product exchanges—whichever you prefer.
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Processing Time:
- Refunds and exchanges are processed within 2-3 business days after we receive your returned item.
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Confirmation:
- You'll receive an email notification once your refund or exchange has been processed.
6. Damaged or Defective Items
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We've Got Your Back:
- If you receive a damaged or defective item, please contact us immediately at hello@shoppickleballfactory.com.
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Resolution Options:
- We offer replacements or full refunds, depending on your preference and product availability.
7. Important Notes
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Restocking Fee:
- A 15% restocking fee applies to all returns of gently used paddles.
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Original Shipping Charges:
- Original shipping charges are non-refundable, except in cases where we've made an error.