Return Policy

Pickleball Factory 30-Day Return Policy

1. Return Eligibility

  • Time Frame: Returns are accepted within 30 days from the date of delivery.
  • Eligible Items:
    • Paddles: Gently used paddles are eligible for return.
    • Balls and Accessories: Must be in new, unused condition with original packaging.
  • Non-Eligible Items:
    • Used Balls and Accessories: Items that are not in new condition cannot be returned.

2. Condition of Returned Items

  • Gently Used Paddles:
    • Accepted with a 15% restocking fee applied.
    • Gently used paddle definition - a paddle that has only been used a few times during recreational play with minimal wear and tear.
      • Crushed cores, heavy scratches, and unusual wear on paddles will not be accepted and returned at your cost.
  • Packaging:
    • Whenever possible, please return items in their original packaging.

3. Return Shipping Costs

  • We've Got You Covered:
    • Pickleball Factory will cover the cost of return shipping for all eligible returns.
  • Prepaid Shipping Label:
    • A prepaid shipping label will be provided upon approval of your return request.

4. How to Initiate a Return

  • Contact Us:
  • Next Steps:
    • Our team will respond within 24 hours with return instructions and a prepaid shipping label.

5. Refunds and Exchanges

  • Your Choice:
    • We offer refunds to your original payment method, store credit, or product exchanges—whichever you prefer.
  • Processing Time:
    • Refunds and exchanges are processed within 2-3 business days after we receive your returned item.
  • Confirmation:
    • You'll receive an email notification once your refund or exchange has been processed.

6. Damaged or Defective Items

  • We've Got Your Back:
  • Resolution Options:
    • We offer replacements or full refunds, depending on your preference and product availability.

7. Important Notes

  • Restocking Fee:
    • A 15% restocking fee applies to all returns of gently used paddles.
  • Original Shipping Charges:
    • Original shipping charges are non-refundable, except in cases where we've made an error.